Delegated Authority Manager

Job Responsibilities & Competence

• Work with the International Product & Underwriting Quality Lead to ensure Delegated Authority procedures remain current, effective, and aligned to Lloyd’s requirements, regulatory expectations, and internal underwriting governance and risk appetite
• Own and oversee the end-to-end approval and onboarding process for Delegated Authority arrangements, ensuring compliance with defined standards, with clear tracking, escalation, and resolution of outstanding actions
• Develop, maintain, and execute a risk-based Coverholder audit plan, ensuring audit findings are reviewed, challenged where appropriate, and remediation actions are tracked to completion with clear accountability
• Ensure timely receipt, completeness, and accuracy of delegated data (e.g. bordereaux and exposure data) in collaboration with Operations, including enforcement of escalation protocols for late, incomplete, or poor-quality submissions
• Oversee the effective use and governance of Lloyd’s systems (e.g. Atlas, DAM, DCOM), ensuring required tasks, approvals, and compliance activities are completed accurately and within required timeframes
• Produce and continuously enhance management information and exception reporting for DUCC, including clear articulation of data gaps, control breaches, performance issues, and emerging reputational or regulatory risks
• Support for renewal, remediation, suspension, or termination decisions
• Strengthen and maintain a robust control and monitoring framework, moving from tactical/manual processes to more structured, repeatable, and auditable controls
• Collaborate with Operations, Finance, and Actuarial to ensure effective EPI monitoring, credit control, and financial oversight, supporting portfolio performance management
• Manage, coach, and develop Delegated Authority Analysts, acting as a technical escalation and referral point, and ensuring consistent execution of DA processes and controls
• Provide subject matter expertise and advisory support to Underwriting teams on Delegated Authority business, including structure, risk assessment, governance requirements, and regulatory expectations
• Support and contribute to strategic and transformation initiatives relating to Delegated Authority, including process improvement, audit remediation, system enhancements, and reporting development
• Build and maintain effective relationships with key stakeholders, including Underwriting, Operations, Risk, Compliance, Lloyd’s, regulators, brokers, Coverholders, and auditors, ensuring transparent communication and issue resolution
• Represent the business at relevant market forums, committees, and industry events, maintaining awareness of market developments, regulatory changes, and best practices in Delegated Authority oversight