Front Office Duty Manager

Front Office Duty Manager

About Hyatt Place London Heathrow Airport

Hyatt Place London Heathrow Airport offers a modern and convenient stay just minutes from Heathrow Airport, with excellent transport connections to central London.

The hotel features 341 spacious guestrooms along with meeting and event spaces designed for business meetings, conferences and social celebrations. Guests also enjoy convenient dining and social spaces throughout the hotel.

Dining options include The Gallery, serving breakfast and dinner with a range of familiar favourites and seasonal dishes, and Coffee to Cocktails, offering relaxed all day dining, drinks and cocktails. Colleagues work in a fast paced and international environment welcoming travellers from around the world.

Duties and responsibilities related to the Front Office Duty Manager role

As Duty Manager, you will oversee daily front office operations and ensure an exceptional guest experience. This hands-on leadership role requires a strong presence on the floor, excellent communication skills, and a commitment to service excellence.

• Supervise all Front Office operations during your shift, ensuring smooth and efficient service.
• Lead, support, and train team members including Supervisors, Hosts, and Guest Service Agents.
• Coordinate room allocations and arrivals based on guest preferences, status, and group needs.
• Monitor guest accounts, credit limits, and open folios for accuracy and compliance.
• Collaborate with other departments to ensure seamless service delivery.
• Take charge in emergency situations, ensuring guest and staff safety in line with Health & Safety protocols.
• Support team development through feedback, coaching, and regular performance check-ins.
• Contribute to achieving departmental goals, including upselling, enrolments, and guest satisfaction KPIs.
• Support the Night Team with occasional overnight shift coverage during holidays, absences, or operational requirements.

About you

You’re a confident and service-driven professional with experience in Front Office leadership, ideally within a hotel environment. You have a strong working knowledge of front desk systems, excellent communication skills, and a calm, hands-on approach to problem-solving.

Benefits you will enjoy as a Front Office Duty Manager

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

Next steps: Apply today for this Front Office Duty Manager role and start your journey with Hyatt Hotels!